Refund & Cancellation Policy

This Refund & Cancellation Policy governs the billing and cancellation terms for Holmes Logistics Transport dispatch services.

Billing Options

We offer two billing options:

• Weekly Flat Rate: A fixed weekly fee charged in advance
• Percentage of Gross: A percentage of gross revenue from loads booked through our services

Your selected billing method is documented in your service agreement.

Cancellation

You may cancel your dispatch services at any time by providing 7 days written notice via email to [email protected] or by contacting our office.

Refund Policy

• Weekly Fees: Weekly fees are billed in advance. If you cancel, the current week's fee is non-refundable. Future weeks paid in advance will be refunded on a pro-rated basis.
• Percentage Fees: Percentage-based fees are calculated after loads are completed. These fees are non-refundable once services have been performed.
• Onboarding/Setup Fees: Any setup or onboarding fees are non-refundable once services have begun.

Dispatch Services Already Performed

Dispatch services already performed (including but not limited to load sourcing, rate negotiation, broker communication, and paperwork) are non-refundable regardless of the billing method.

Chargebacks

Initiating a chargeback or dispute for services properly rendered may result in termination of services and collection action.

How to Request a Refund

To request a refund, contact us at:

Holmes Logistics Transport
325 Oakwood Trail Ln
Pearson, GA 31642
Email: [email protected]
Phone: (912) 850-2877

Include your name, company name, and reason for the refund request. We will respond within 5 business days.

Exceptions

Refunds may be granted on a case-by-case basis for extraordinary circumstances at the sole discretion of Holmes Logistics Transport.

Questions

If you have questions about this policy, please contact us before signing a service agreement.